Membership Hold

THIS IS NOT A TERMINATION REQUEST

As outlined in your Bent On Better membership service agreement (referenced below), we recognize the need for flexibility in your fitness journey.

Please note that depending on the timing of your hold request, billing dates may be adjusted. Submitting a hold request is solely your responsibility—Bent On Better will only process requests submitted through the designated Hold Request Form.

Cancellation During Hold:
If you choose to cancel your membership during a hold period—whether it is a courtesy hold, medical hold, or paid hold—you must provide Four (4) weeks' notice. During this period, either Four (4) weeks of active membership payments will be due, or a single payment equal to Four (4) weeks of your agreement rate must be made. This payment will be kept on file as a membership credit for One (1) full year from the date of your cancellation request. Please note that fees for extended holds will not be refunded.

If you later decide to reactivate your membership, the rates in effect at that time will apply, as membership rates are subject to change.

Read more below the form regarding extended holds and medical holds.


 

CLICK THIS TEXT TO SUBMIT DOCTOR'S NOTE

Annual Service Agreement - Hold Policy

Courtesy Hold:

  • Members on an active, non-expired annual agreement are eligible for a courtesy hold of up to Eight (8) weeks per year.
  • Hold requests must be submitted at least Two (2) business days in advance via the Hold Request Form.
  • Billing continues as scheduled during the hold, but the hold period will be added to the end of the current membership term.

Medical Hold (for documented medical conditions, illness, surgery, or injury):

  • If your hold is due to illness, injury, surgery, or another medical condition, and you provide a valid doctor’s note, your hold may be extended beyond the initial Eight (8) week courtesy period. Billing will continue as scheduled, and any time missed during the medical hold will be added to the end of your original membership term. The added time must be used within Two (2) years of the original hold request date. Your membership will not auto-renew once the original term plus any added time is complete.

Extended Hold:

  • For non-medical reasons, if you require a hold beyond your Eight (8) week courtesy period, you may request an extended hold of up to Forty (40) weeks at a rate of $49 per Four (4)-week increment. Extended holds must be pre-approved by Bent On Better. Paid hold fees are non-refundable and do not extend your membership unless otherwise approved under a medical exception.

Reactivation:

  • Your account will automatically reactivate after the hold period unless you request an extension at least Seven (7) days before the hold ends.

Cancellation During Hold:

  • If you choose to cancel your membership during a hold period—whether it is a courtesy hold, medical hold, or extended hold—you must provide Four (4) weeks' notice. During this time, Four (4) weeks of active membership payments will be due, or a single payment equal to Four (4) weeks of your agreement rate must be made. This payment will be kept on file as a membership credit for One (1) year from the cancellation request date. Fees for extended holds will not be refunded.

Non-Commitment Membership Agreement - Hold Policy

No Courtesy Hold:

  • There is no courtesy membership hold available for non-commitment memberships. If flexibility is needed, you may cancel with Four (4) weeks' notice and rejoin when ready.

Paid Hold:

  • Alternatively, you may pay a one-time $49 fee to freeze your billing and hold your membership and sessions for up to Four (4) weeks.
  • The paid hold option is available for up to Twelve (12) weeks per year (maximum of Three (3) paid holds).

Hold Request:

  • All hold requests must be submitted at least Two (2) business days before the intended hold start date via the Hold Request Form.

Cancellation During Hold: