Membership Hold

THIS IS NOT A TERMINATION REQUEST

As stated in your Bent On Better membership service agreement (reference below form), we recognize the need for flexibility in your fitness journey.

Please note, depending on the timing of your hold request, your billing dates may be adjusted. You are responsible for submitting your own hold request.  Bent On Better is not responsible for and will not honor any other form of request.

If you choose to cancel your membership during the hold period, the standard 28-day written cancellation notice requirement stated in your membership agreement is applicable. If you choose to reactivate your membership after it is cancelled, membership rates in effect at the time of reactivation will be applicable (membership rates are subject to change).

**For All Membership Service Options - Medical Hold: With a legitimate doctor's note, there's no set limit on the length of a medical hold, and unused sessions during a billing cycle will be credited upon return. While access to physical facilities is suspended during a hold, you can maintain your fitness journey with our range of digital programs, including On Demand content and programs within the Bent On Better app, available at no extra cost.**


 

Reference:

Hold Policy. At Bent On Better, we recognize the need for flexibility in your fitness journey. Our Service Hold provides multiple options based on your membership for holds. Our annual members are granted a complimentary service hold of up to four-weeks fee-free hold, for any reason.  Our Membership Extension clause ensures you don't lose any time by adding the days you're away to your membership term. All hold options require advance notice by completing our online Service (membership) Hold Request form (or by emailing Bent On Better (team@bentonbetter.com)) and are designed to make your membership work for you, not against you. Please note, depending on the timing of your hold request, your billing dates may be adjusted. You are responsible for submitting your own hold request.  Bent On Better is not responsible for and will not honor any other form of request. If you choose to cancel your membership during the hold period, the standard 28-day written cancellation notice requirement stated in your membership agreement is applicable. If you choose to reactivate your membership after it is cancelled, membership rates in effect at the time of reactivation will be applicable (membership rates are subject to change).

For All Membership Service Options - Medical Hold: With a legitimate doctor's note, there's no set limit on the length of a medical hold, and unused sessions during a billing cycle will be credited upon return. While access to physical facilities is suspended during a hold, you can maintain your fitness journey with our range of digital programs, including On Demand content and programs within the Bent On Better app, available at no extra cost.

Annual Agreement Service:
Complimentary Service Hold: Enjoy up to four (4) weeks (28 days) of fee-free holds per membership service term. During this period, you will not be billed, and facility access will be suspended.
Membership Extension: After the complimentary service hold, we'll extend your membership by the number of days you'll be away from use of our services with a maximum of 16-weeks per year, ensuring you don't lose any time. This means the weeks you're away will be tacked onto the end of your membership term, allowing you to enjoy all the benefits later. 

Paid in Full Service:
Complimentary Service Hold: Place your membership on hold once for up to four (4) weeks (28 days) during the membership term. Access to facilities and services will be suspended during this period.
Extended Hold: After the complimentary hold, select any duration of hold from the hold request date (up to one year) for a single $49 fee per request.

Month-to-Month Service:
Hold Option: Place your membership on hold for a $29 fee for up to four (4) weeks. Standard dues resume automatically post freeze period.  This option ensures your rate, spot, and session package remain protected. Specify whether you choose a 4-week, 8-week, or 12-week hold, with a maximum of 12-weeks per year. Note that no refunds are issued for early returns, and changes to your billing date may occur.

Summer Freeze Policy (Memorial Day - Labor Day):
Seasonal Hold: Opt for a summer freeze at 25% of your regular membership fee to enjoy your summer plans without losing your progress. During the Summer Freeze, you won't have access to the physical facilities, but don't miss out on your fitness; our digital classes and resources like On Demand content and programs within the Bent On Better app, will be available to keep you active.

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