Bent on Better FaQs
How do I book a training session?
Booking a session is simple. Log into your BentOnBetter Member app (the orange & blue one), Tap “Book Now” in the bottom left corner. Scroll through the list of S.G.P.T. sessions. Tap “Book” on the right to book your reservation. Need help? Our team is here for you!
What should I do if I’m sick? Will I miss my sessions?
If you’re not feeling well, take the time to rest and recover. You can cancel your session in the app as long as it’s more than 2 hours before the start time. If you’re sick and it’s within that 2-hour window, send us a quick message, we’ll do our best to help, as long as it’s not frequent. If you’re going to be out for a while, annual members can request a courtesy hold here. Non-annual members have four weeks to use their sessions or can request a paid $49 hold for up to four weeks. If you’re on a 4-week trial, email [email protected] and we’ll guide you through your options.
What should I bring with me?
Bring a water bottle (we have a filling station), wear comfortable workout clothes, and bring a towel if you’d like. You can use your phone for tracking weights or emergencies, and a fitness tracker is great if you have one. Please plan to train without shoes unless you have a medical reason to keep them on, you may bring a separate pair of shoes to change into for training sessions.
Where should I park?
You can park in the main lot out front or use our designated overflow areas. Do not park along the main driveways, in front of other businesses, or near the dumpster area.
How will I know what to do on my first day?
When you arrive, you’ll be welcomed and may be introduced to your new Bent On Better community. The trainer or another friendly member will help you get settled. Your coach will guide the group through a warm-up, explain each part of the workout, and give you modifications if needed. You might get a little sweaty, but that’s just your personal shimmer shining through.
I’m currently injured. What should I do?
Let us know right away. We specialize in safe, pain-free training and can adapt your workout to fit your needs safely and effectively. If your injury is more serious, annual members can request a courtesy hold here. Non-annual members can use their remaining sessions within four weeks or opt for a paid $49 hold for up to four weeks. If you’re on your 4-week trial, email [email protected] so we can help.
How do I talk to the coaches?
You can message your coach directly in the Bent On Better coaching app (blue one) by tapping the chat icon in the bottom right. You may also reply to any email or message we’ve sent, or email us at [email protected] and we’ll help you out.
What do I do with meal tracking?
Meal tracking helps you stay aligned with your goals. Log your meals daily in the app to receive helpful tips and personalized insights. If you’re not sure where to start, check out the How-tos document on your main dashboard for guidance.
How do I cancel a session?
Open Bent On Better MEMBER app and tap “My Schedule” in the bottom left corner. Scroll through your scheduled session. Tap the tripe dots on the right to cancel your reservation. To complete your reservation cancellation for your appointment, tap “Cancel Session.”
*Note: if you do not plan to attend for any reason, please cancel the session. We allow penalty-free cancellations any time outside of a 2-hour window of the scheduled reservation time. Cancellation within 2-hour window or no-show will result in a loss of the session.
Why won’t the app let me book?
If you’re having trouble booking, it could be because you’ve reached your session limit for your billing cycle (no-shows and future bookings count toward this). Your billing date may fall midweek, which could affect your access. The session may also be full. If none of these apply, email us at [email protected] and we’ll help you out.
How should I prepare for my first day?
Be sure to bring your water bottle or fill it up at our station. Eat a light snack at least 30 min. before your session (something like fruit, hard-boiled egg, or cheese stick) & drink at least 8 oz of water. That’ll help you feel your best during training.